An independent review found that the Solicitors Regulation Authority (SRA) failed to respond adequately to over 100 consumer reports during the SSB Group collapse.
The review, commissioned by the Legal Services Board (LSB), identified a lack of clear SRA leadership as a key factor in the failure to protect consumers.
The SRA failed to respond adequately to more than 100 reports from consumers in its handling of the SSB Group collapse.
Author's summary: SRA failed to protect consumers due to lack of leadership.