Response to NAO's Report on Faulty Insulation
According to the Head of Consumer Protection Policy at Which?:
This is a damning indictment of a failed scheme, where poor oversight has allowed rogue traders to cause huge damage to people’s homes and lives.
Schemes like these have a critical role in tackling fuel poverty and improving the warmth and comfort of homes. The government must take action to rectify the damage and ensure robust consumer protections.
- Take swift action to rectify the damage done to every affected household
- Ensure no repeat of this scandal by putting in place robust consumer protections and effective oversight
- Ensure all households having work done to improve their insulation are confident that their installers are properly qualified
Author's summary: Which? responds to NAO's report on faulty insulation scheme.
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